Privacy
This policy explains what information we collect, why we collect it, and how we use it when you visit the website, make a payment, or onboard with Retention Engine.
We may collect your name, business name, email address, phone number, payment status, selected plan, store details, and information you submit through forms or onboarding conversations.
When you connect business systems, we may process operational data required to provide the service, such as customer lifecycle details, orders, carts, product metadata, discount attribution, and messaging events.
We use information to process payments, contact you after purchase, set up integrations, provide support, operate automation workflows, improve the product, and comply with applicable legal or platform requirements.
We do not sell customer data. We use customer and store data only for providing and improving the service or where required by law.
Payments are processed by a third-party payment gateway. We do not store full card, UPI, net banking, or wallet credentials on our servers.
We may store payment references, order IDs, transaction status, plan details, and billing contact information for accounting, support, and service activation.
We may share limited data with providers needed to operate the service, such as hosting, analytics, payment gateway, messaging, AI infrastructure, email, support, and commerce platform providers.
Service providers are expected to use the data only for the services they provide to us.
We use reasonable technical and organizational safeguards to protect information. No internet-based system can be guaranteed to be completely secure.
Customers are responsible for protecting their own platform credentials, API keys, admin access, and authorized user accounts.
We retain information for as long as required to provide services, comply with legal and accounting obligations, resolve disputes, and maintain business records.
You may request correction or deletion of information by contacting us. Some records may be retained where required by law or legitimate business needs.
For privacy requests, contact us through the details listed on the Contact page.